NORTHMARK SYSTEM / PRODUCT POLICIES
Digital product refund policy
Clear help for missing files, delivery problems, duplicate charges and refund requests.
Last updated: 16 October 2026
Contact us about an order
Email info@northmarksystem.com with the product name, purchase email, order or receipt reference and a short description of the problem. Never include your full card number, password or authentication code.
Missing, damaged or incorrect files
If your product was not supplied, the supplied file is corrupted or inaccessible, or the delivered product materially differs from its description, contact us. We will investigate and arrange corrected access, a replacement or a refund as appropriate and as required by applicable law. Keep your receipt and any non-sensitive evidence of the issue.
Duplicate payment
If you believe the same purchase was charged twice, send both order references so the duplicate can be checked. A verified accidental duplicate payment will be addressed through the transaction platform.
Change of mind and suitability
Except where applicable law or the selling platform requires otherwise, we do not generally offer change-of-mind refunds after the purchased digital files have been successfully supplied and accessed. Review the contents, language, formats, software requirements and free preview before purchasing. This statement does not exclude rights relating to non-delivery, defects, misdescription or mandatory cancellation and withdrawal rights.
Your mandatory rights
Nothing in this policy limits mandatory consumer rights or remedies. Where special requirements apply to immediate digital delivery or loss of a withdrawal right, those requirements must be met. A blanket no-refunds statement does not override those rights.
Platform processing
The checkout and receipt identify the relevant platform. Refund eligibility, processing, payment-method restrictions and statutory rights may also be governed by that platform’s terms. For Lemon Squeezy transactions, its refund and chargeback procedures and merchant-of-record authority also apply; this policy does not restrict them. Refunds, when approved or required, are processed through the transaction platform and payment method it supports. Bank posting times vary.
Professional services
This page covers premade digital downloads. A separately purchased consultation, coaching session or custom project follows its own agreed service terms and applicable law.