Physical shipping.
Returns and order help.

Last updated: 23 October 2026

Scope and seller

This policy is for physical, made-to-order products sold by Northmark System, Inc. and produced through Printful. Digital guides, courses and downloads have separate digital delivery and refund information.

Choose your item and checkout

Review the design, size, color, quantity and price before payment. Hostinger and Whop are separate purchase paths, identified by their names and logos. Review the total and applicable taxes on your chosen checkout. Selections made for Hostinger are not carried over to Whop; follow the size instructions there.

Shipping coverage and charges

The current physical collection includes standard shipping within the United States in the advertised price. Applicable taxes are additional. Contact info@northmarksystem.com before paying if you need delivery to another destination; availability must be confirmed for that order.

Production and delivery estimates

Products are made after an order is placed. Time to produce an item is separate from its transit time. Northmark reviews Whop physical orders before arranging Printful fulfillment. Ask us for the current estimate for your item and destination before ordering. Any estimate is an estimate, not a guaranteed arrival date. This policy does not promise a fixed production, dispatch or delivery period.

Order updates

Use your selected platform’s order confirmation and reference when asking for help. Where shipment tracking has been provided for your order, use that information for carrier updates. If an order is delayed, missing or shown as delivered but not received, email Northmark with the order reference and the issue so the order and shipment can be checked.

Changes and cancellation requests

Email us as soon as you need to change or cancel a physical order. We check the order’s production stage and whether the requested change is still possible. A request alone does not confirm cancellation or a refund. Production may already prevent a change or cancellation; we will confirm the result for your order. Mandatory consumer remedies remain unaffected.

A problem with the delivered item

If the supplied item has a production fault, arrives damaged, or does not match the item ordered, contact info@northmarksystem.com promptly. Include the order reference, a description and clear photographs where relevant. Northmark will investigate with the fulfillment provider and confirm the appropriate correction, replacement or refund, taking account of the verified issue and applicable rights.

Size selections and a change of mind

Because these items are made for the order, our standard policy does not include discretionary returns or exchanges when the correct item was supplied but the buyer selected an unwanted size or color, or changed their mind. This does not exclude remedies required by law or for an item that was supplied incorrectly. Review the sizing and product information before purchase.

Return instructions

Contact Northmark before sending an item back. We will confirm whether a physical return is needed and give the instructions and receiving address for that case. Do not assume that a company address, the parcel’s return address, or a Printful facility is the authorized destination for your return.

An incorrect address or an unclaimed parcel

Contact us with the order reference so the delivery details and parcel status can be reviewed. If reshipment is possible and an additional charge is needed because the address was entered incorrectly or the parcel was not collected, we will explain the cost and obtain your agreement before arranging that additional service. No additional payment is taken automatically under this policy.

Approved refunds

An approved customer refund is handled through the platform used for the purchase, under its supported refund process and payment-method rules. We will confirm the outcome and the platform involved. We do not promise a bank posting time in this policy.

Your rights and digital products

Nothing here removes rights or remedies that cannot lawfully be excluded. The separate digital delivery and digital refund policies apply to downloads and are not the physical-product return policy. For any physical order question, contact info@northmarksystem.com with the platform and order reference.

Digital delivery and the digital refund policy cover downloadable files separately.